Are you part of the hospitality sector?
Does your organization focus on developing your skills?
Let’s look at it this way, you’re heading a hotel chain. Your workforce consists of a mix of well-educated white-collar employees and blue-collar roles with a lower educational component.
When you’re part of this industry, you know very well that the interaction between each and every employee and the customer creates a huge impact on the organization as a whole.
This applies to the valet handling a customer’s vehicle, or the hotel manager addressing concerns of guests who stay at the venue.
Hence, the skills that they develop are crucial to how they well they do their job.
Keeping the above in mind, here are some statistics that will blow your mind…